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I have called a few times and get a rep who walks me through steps I have already done before telling me that my area is currently affected by maintenance our outage or something similar. I would like to know when this happens so I can skip to it.
Or maybe I can be notified when this is going to happen? Seems to take place rather often at 12:15am.
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Payment
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Poor internet service
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Payment
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Lack of hotspot setting
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ChrisL
Former Moderator
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Any outages applicable to your account will be linked to your account. If you call in for support and there is an outage affecting your account it will be mentioned during the IVR greeting.
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