WHEN WILL WE SEE IPv6?

This is my residential account which I've had for the past 2.5 years and once in a while I'll review the SB 6141 logs which show the same consistent errors at the end of every dynamic, 24 hour refresh &/or power failure as well. I've resided in several of the states Cox provides service to and must say that the little old Virginia Beach, VA 23451, 23456 areas have seen little in terms of performance boost over the same period. Having a unique business which serves the large retirement community of West Neck Village and the adjacent homes bordering the Signature Golf Corse has given me plenty of insight as to common problems that could be easily fixed with some accurate, personable discussion in advance with residents here. Almost every house hold visited maintains a Cox internet package along with phone and TV packages bundled in an effort to keep customers under some false belief that they might actually be saving money. I really differ in this opinion and for starters, let's consider the "upgrade anything package" with key emphasis on variables that cypher from anything to words like premier and ultimate internet packages throughout. I can't begin to tell you (yes I do have an extensive log book) the number of times I've not only helped introduce a retiree to the web based account access but further investigation revealed that they were using DOCSIS 2.0 modems at best ranging in with old Motorola SB 51_0 and had no idea that the speed they were bottlenecking at 40 to 50Mbps down and maybe 15 up was nowhere near the potential of the advertised Premier, let alone Ultimate band width delivered. The fact is, your customer information pages are far too vague and Cox has but a few markets with Giga Blast or whatever catch jingle advertised. Further, how can a customer be upgraded to the Ultimate Tier and have a tech (on both occasions they claimed their presence stating all is well) not only provision the account but knowingly leave the antiquated DOCSIS 2.0 modems running on the customer’s account? In so far as IPv6 is concerned, is there a date when we can expect to say good bye to the 6 to 4 standard. My business account is running IPv6 so what gives? I've been the go to guy for computer, electronic, gadget, games and emergency services equipment installs since the infancy of this community (my parents also reside here) and more often than not have scratched my head wondering what the h_ll is going on with proper coverage from actual Cox Techs that were not only helpful, but available from 04' through 07' Now, it's hit and miss with subcontractors who might be trained to run RG through a floor plate, terminate with compressed fitting, screw the cable into said hole "cable" power on the modem with hopefully 110 current (yes there once was a 220 incident) dial up support, provision MAC and Serial number (this floors me as a ultimate speed internet package holder with SB5120 modems) connect the Cat 5e to the router and ask or tell, "well mam, your internet is all up to snuff and we also checked, with your permission as to connectivity through you home router and Walla, you are good to go. As I write this, I'm in area code 23451 and it wouldn't matter if I had single or dual band capable DOCSIS 3.0 modems, I still have yet to see 150 Mbps down and not much past 20 up. I had techs out in which they all concur (hint, I was a cable tech who used his Wavetek CLI-1750 religiously) the infrastructure locally is a hybrid of old, new and salvaged equipment dating back to the late 80s’  So then my question on my account page wants me to upgrade my modem from the SB6141 to a SB6183 dual band modem. Should I invest in hopes that I might actually see the holy grail of 150Mbps? You know how frustrating it is as member of Broadband Reports who probably visits the site 2 or 3 times a year and read the Q & A section for Cox HSI customers only to realize their screen clipping of modem stats indicates 200+Mbps on an average in AZ and other markets compared to your customers in Virginia who will never see service levels comparable to actual Cox Employees who, I’m sure take pride in their work. Honestly, it ** and please excuse the slang but no other term fits your service so well. Oh, how could I depart without asking were one of the so many available Wi-Fi hotspots are down here at the ocean front? Of all the areas that could benefit customers who are existing Cox account holders and vacation in Virginia Beach, only to find that there service provider doesn’t have WIFI locally,

Not Hot or Spot

Regards,

Brian R.