Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
When will voicemail ACTUALLY be fixed?
I recieved an email from Cox stating:
For those customers who have been impacted by the voice mail service interruption, we are glad to inform you that voice mail has now been fully restored.
My VM has NOT been restored and callers are still disconnected. I tried using Chat support and they said only some VM has been restored and that it may be later this week (seriously?) until all VM is restored.
This conflicting information is making the problem worse. When will it actually be fixed?
VickiL
New Contributor
•
I got the same email, and my voice mail is NOT FIXED either. This is really getting old!
0
0
BurtC
New Contributor
•
Doesn't work for me either. For a communications company, Cox is really poor at communicating!
Any cahnce that some accurate and detailed information can be supplied?
0
0
ChrisL
Former Moderator
•
I can apprecaiate your frustration. It was indeed announced that the issue was fixed however we do continue to experience more problems at this time which we continue to work to resolve.
0
0
Penelope
New Contributor
•
Mine still does not work either! It's late Thursday March 1st... I emailed support and got instructions for recording which I already know. I called phone support today and was disconnected just before I would have reached an agent.
0
0
Rshe
New Contributor
•
Is it just me or is this voice mail system 10 steps backwards from the non-"upgraded" version we used to have. This system is so counter-intuitive to every other system I have ever used. Took me searching the internet to find out how to access it from out on the road and there are menus I have gotten into and ended up having to hang up and start over to get out of them.. Whomever thought this was an upgrade from the previous system, was sorely mistaken..
0
0
jellybean08
New Contributor II
•
OMG! I thought this feature was a couple of months new, apparently it's been going on this long from February 2012. COX, you lyin' ignorant heartless corporation. All you care about is adding more useless "junk" and getting paid for something that doesn't work. How evil you are!
0
0
ColleenD
+2 more
Moderator
•
jheuyard, I apologize for the delay in this response. Have your Voicemail issues been resolved? -Colleen
0
0
jheuyard
New Contributor
•
@ColleenD
My post was from a year ago - since then I have switched providers for my main phone and vm service. So yes, the problems have been resolved by another provider.
0
0