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New Contributor
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When will the ever increasing bill stop!!
I have been paying a lot of money each month for this service. I started with Cox about two years ago and I just checked my bill and Im offically paying twice the amount that I payed when I started with Cox! This was very unexpected.
At this point , Im trying to figure out if there is a way to pay a flat fee, or do you just get a package that will inevitably increase until you are forced to buy a cheaper package that will also inevitably increase!!! This buisness model forces people to downgrade or leave!
Health_Edge
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Valued Contributor III
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This is a public technical forum, so its not really the place for such discussion. You would be better served contacting Cox personally with that type of complaint, since any answer would contain personal info about your account.
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rangercarter
New Contributor
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Im sorry to put such a bad vibe on the forums, but I was under the impression that these are the "support forums" Thats what I clicked on to get here. Cox is open from 8 am to 8 pm and I got to work early and get of late. So its difficult to get incontact with them.
Cox has been perfect other than this isssue. I have had no outages for the entire lifespan of my contract. But this increasing bill thing is or will be an issue for more than just myself.
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Health_Edge
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Valued Contributor III
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Your vibe is fine. I found your post calm and well worded. But this isn't a dedicated or direct support forum, so not only is it public, but the moderators here seem to be more experienced in technical issues. Or to quote the official line:
"The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com."
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ColleenD
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Moderator
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rangercarter,
Health Edge is correct. Please email use one of our Social Media outlets for billing issues. Our forums are really for customers to help other customers with technical issues and we wouldn't want you to post any personal information in a public forum. We look forward to working with you to address your billing concerns.
Health Edge, thank you for directing rangercarter to the correct contact outlets
Since this thread is not technical in nature it will be locked.
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