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Nancy_A

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When will Cox fix the webmail input problems?

When will Cox fix simple keyboard compatibility in webmail? Backspace and delete should just work.

And, no, changing my operating system or browser is not an acceptable solution. 
Nor is blaming a third party - Oracle's Java, or Safari, or Chrome (both of which are 100% standards-compliant browsers that pass the acid3.acidtest.org test).

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Health_Edge

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Its a problem with Chrome and pepper flash plugin browsers.Its a known issue. It isn't anything Cox is doing wrong, but a bug in Adobes design. If this answer is not acceptable to you then Im sorry, but you may confirm it on your own. If you wish to use Chrome then use classic webmail instead of enhanced, and you won't have to deal with flash.

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ChrisL

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I'm not authorized to say more at this time however a permanent fix is in the works for release sometime in the future.  In the meantime either using an alternate browser or setting up an email client is your best alternative.

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AndyA

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The Safari browser is fully W3 standards-compliant. Safari - cited in the OP - does not use pepper-based flash; it uses Adobe's own plugin.    
Since I tend to avoid discussing matters of religion, I'll say two things:
   a. Flash is a proprietary platform; and 
   b. this particular Flash-based webmail client has compatibility issues 
      - home users have been switching to more secure browsers for XP for years,
Given that last point - the fact that the client does not work correctly for the majority of browser use - the Cox design is problematic. Cox webmail is, from the users' perspective, broken. Perhaps the new, improved webmail should have been tested more extensively for compatibility with the Chrome browser, since Chrome hit 33% market share in browser use in late 2011.
It is a Really Smart Policy (SM) to not inconvenience and/or irritate a majority of your user base. After all, when your solution doesn't work for a majority of your customers, it isn't a solution; it's a problem. And, fair or not, customer perception is business reality: User experience says that the client is broken for basic keyboard functions. It would be a Really Good Idea(TM) for Cox to fix it.  

If you want to keep them as customers who use your webmail interface (and I'm aware of the advantages to Cox for doing this), it's not wise to tell your customers to switch to a less secure browser, use a less functional webmail interface, or just lump it and put up with a broken user interface.

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AndyA said:
Since I tend to avoid discussing matters of religion

What? You lost me. Im done with this thread. 

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