Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
What's wrong with Cox support?
What has happened to customer service at Cox? I used to brag about how good it was but here lately it's worse than talking to customer support from India. There's idiots all over the place and the new motto must be, "Don't know the answer, lie your **** off".
I've been fighting issues for over 3 weeks with slow internet in the evenings. I contact you through email, forums and over the phone but yet you guys can't seem to keep scheduled appointments.
Today makes the second appointment you have missed. After another hour plus on the phone the tech tells me she schedule someone for tomorrow. So I look at my appointments a few minutes ago and what do I see, Nov. 20th.
OK, I'll break this down for the customer support idiots that may have missed out:
Today is Monday the 17th
Tomorrow is Tuesday the 18th
The 20th is Thursday
To top it all off is I asked for a mailing address for when I file small claims. The idiot gave me the address of our local police department. lmao
I told her to quit giving me a bogus address and she stated that's the one I needed to mail my claim to. I proceeded to let her know that I live in a small town of 5000 people so I know that the address she gave me was to the local PD. Then she backtracks and gives me some PO box in Oklahoma. Who the f*ck knows if it's even real. lmao
So can someone tell me when to expect my next appointment to show or do I need to go ahead and make an appointment to get (ughhhh) DSL hook up?
Also what is a mailing address so I can send the small claims summons? (Sorry but the $40 credit doesn't come close to the problems I've had with Cox internet the past 3 weeks) I can send it to our local PD but don't think the judge is going to be impressed with Cox giving that as their mailing address. ;)
Health_Edge
+5 more
Valued Contributor III
•
Hey, I remember you. The grumpy guy. Still grumpy I see.
0
0
jayw
New Contributor
•
Forgot to add, this is what I've been paying $75 a month for. Awesome work since you doubled the speeds.
0
0
Health_Edge
+5 more
Valued Contributor III
•
If you wish to troubleshoot, which is the purpose of this forum, then you need to state the technical nature of the problem. Otherwise the other customers here won't want to help you. And if you just wanted Cox's help, why didn't you just call them?
0
0
jayw
New Contributor
•
Once again, was told they would be here on Tuesday after speaking with a tech on the phone.
Typical, they never showed. I will be surprised if they show tomorrow as originally scheduled. And it's obvious these f*cking customer support idiots on this forum don't give a f*ck.
It's all good though, more evidence to give when I file my summons. The more I'm ignored, the more it helps. ;)
Thanks Cox. Your customer support is AWESOME!!! lmao
0
0
jayw
New Contributor
•
Thank God for the double speeds. Couldn't imagine what it would be like with half this speed!
Keep up the good work Cox. Your support and new double speeds are AWESOME!!!
0
0
chris_c21
+1 more
Contributor III
•
Maybe it's just you..? Or your wiring. I have the Ultimate tier and always get over 170 on speedtests, but the PowerBoost inflates the number a little bit. (Click the picture to make it bigger if you're blind)
0
0
jayw
New Contributor
•
Yeah I bet it's my wiring. It decides to take time off from 4:30/5:00PM through midnight every night. rotflmao
But nice try, you may want to apply for a customer support job with Cox. With those answers you would fit in just fine.
Besides that you are in another region than where this is happening. ;)
0
0
ChrisL
Former Moderator
•
When I look from here signal levels look ok but the modem is reporting an excessive number of power corrections being necessary to maintain sync. Do you have the modem plugged into a power strip with a lot of other devices? I'm also seeing indications of a legacy router being used. Would it be possible to try testing without the router attached?
0
0