What's up with Premier

So many people on this forum are reporting latency and just poor performance from premier, including myself. Just got off ANOTHER 40 minute call with a tech support (no fix). Anyone at cox listening? 

This is wasting a lot of time. What's going on? I'm capping at 30mbps.

Fix this already. 

P.S. Don't request me to update you on my results by connecting directly to my modem. It doesn't do or help anything. Techs have fixed this over the phone once already. It's not my equipment.