Contributor
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76 Messages
Web mail classic look
I have a strange thing going on with webmail. I have a few cox mail accounts. One of them comes up with I assume is the enhanced look even though I have Classic look checked. The enhanced mode is very slow to come up to use. To make matters worse, previously when it use to come up in classic mode I had my mail configured to forward all my cox mail to my gmail account.
For a week I noticed I wasn't getting any mail. When I logged onto webmail I noticed all my missing mail was there. I went into the settings and for some reason it was not configured to forward my mail. I have now configred it to forward my mail to my gmail account however its not working 100%.
The other strange thing is I have several cox mail accounts. The other accounts come up in the classic look like they should.
How can I get the account back to classic look? Regardless if I check classic or enhanced it always comes up in what I assume is enhaced mode. I need to get back to classic look with all my accounts hoping my mail forwarding will be 100% again.
Ken
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KenK
Contributor
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76 Messages
Quesiton, how do I prevent my other email address from "migrating" to the new format. I find it very slow and the auto
forward does not work 100%. Before they made this change they should have worked the details out to prevent
this inconvenience. I don't pay cox for problems I expect it to work 100%.
Ken
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KenK
Contributor
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76 Messages
I tried the link and after about a minute of watching dots scroll across the center of the screen, I highlighted the address and hit
enter to try again. It took 3 times total of about 3 mintues before it went to the mail screen.
The link looks like the same like I get when I log in on the cox website.
Please have someone look into this. I have the same problem with Firefox and Chorme.
I don't use Interner Explorer
Ken
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StephanieA
Former Moderator
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1.9K Messages
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KenK
Contributor
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76 Messages
No difference I get that new non classic look. I never use it and have all my mail forwarded to my gmail because with
COX it was timing out all the time. Now I have to check the COX webmail for fear its not forwarding the mail.
Ken
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ColleenD
Moderator
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1.7K Messages
Eventually all email accounts will be migrated to the new platform. Please let us know if you notice any emails that are not forwarding.
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pgconklin
New Contributor
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2 Messages
I've had Cox for almost 2 months and have yet to successfully log into cox webmail. I've tried Google Chrome, Firefox, and Microsoft and each time the connection times out. I just get the three ...'s. I have tried adding the cox email to Gmail but I get Server Denied POP access. I've also tried both the Classic and enhanced but again no luck. I've changed my gmail settings to All POP access...no change.
I'd like to start migrating all of my emails to my new Cox email but at this point have had no success accessing them!
I believe that a Cox Chat employee opened a ticket this morning but not sure how long that will take.
Very frustrated.
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pgconklin
New Contributor
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2 Messages
Been there, done that. I've cleared cookies, cache. Doesn't seem to help.
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Karen_R
Former Moderator
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303 Messages
Please send an email with this thread attached to cox.help@cox.com include your name and address. Thanks
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Sparkie
New Contributor
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13 Messages
CollenD,
Is it known when Cox Webmail will migrate to the new platform?
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Becky
Moderator
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4.3K Messages
We don't have access to the migration schedule, unfortunately. We have been sending alert emails announcing the transition to a new Email platform one week before each customer's email account(s) are scheduled to switch to the new platform.
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Sparkie
New Contributor
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13 Messages
Is this the NEW Email Platform of Cox Webmail ?
About:
Cox AppSuite
UI version: 7.8.2 Rev28
Server version: 7.8.2-Rev34
TBD
© 2016-2020 OX Software GmbH
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Becky
Moderator
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4.3K Messages
You are correct. AppSuite is the new Cox Webmail platform.
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New_Enhanced_co
New Contributor
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2 Messages
I do not like this new enhanced email. It is so slow! I certainly did not get any notifications that my webmail
account was being upgraded/changed. Why can't you continue to offer the Classic Cox webmail??
Hate2change
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New_Enhanced_co
New Contributor
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2 Messages
Well, I certainly did not get any email notifications that Cox was changing my email account. It is so slow.
Hate2change
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MichaelJ
Moderator
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1.8K Messages
Eventually all email accounts will be migrated to the new platform. We will no longer have the Classic Cox Web Mail available.
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