knighthorse's profile

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video and audio freezing/skipping

I've got an issue where the video will freeze (audio still playing in the background at normal rate) and then it will jump to catch up with the audio. This has always been an occasional occurrence (among other issues I've just accepted as being normal for cox). But as of last weekend, 10/18, it happens a lot more. A lot as in can't seem to go 10 minutes without it happening, and it happens on every channel I have tried, and even when I watch something from the DVR I've recorded since the weekend.

I haven't found a cause for the issue yet, so I'm leaning toward the cable box itself. I've done the unplug reset, I've done the reset from the cox website, unplugged cables, etc. I've even tried pausing what I'm watching live in an attempt to kind of buffer what I'm watching but this doesn't really seem to help either....

Any suggestions from anyone smarter then me?

I'm located in OKC, Ok

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knighthorse, 

It's not likely another customer will be able to help with this. I'd like to look at the box for you. Please email cox.help@cox.com with the following information:

     Your complete address including city and state 
     The account holder's name if different from yours 
     Details regarding the nature of your inquiry

Please also include your forums username.   




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