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New Contributor
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Very slow internet speeds. Pay for 50 and get less than 1
Have had technicians out several times.They are all here less than 10 minutes and check nothing put the signal at the house. I drop signal all the time and down loads time out a lot. Last tech was here and never put his meter on just said the tap was too far. This is the report from this morning
| Downstream | Bonding Channel Value | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Channel ID | 55 | 53 | 54 | 56 | 57 | 58 | 59 | 60 | |
| Frequency | 849000000 Hz | 837000000 Hz | 843000000 Hz | 855000000 Hz | 861000000 Hz | 867000000 Hz | 873000000 Hz | 879000000 Hz | |
| Signal to Noise Ratio | 36 dB | 36 dB | 36 dB | 37 dB | 37 dB | 37 dB | 37 dB | 36 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
2 dBmV | 1 dBmV | 2 dBmV | 2 dBmV | 1 dBmV | 2 dBmV | 2 dBmV | 2 dBmV | |
| Upstream | Bonding Channel Value | |||
|---|---|---|---|---|
| Channel ID | 4 | 1 | 2 | 3 |
| Frequency | 35102000 Hz | 20202000 Hz | 23402000 Hz | 28202000 Hz |
| Ranging Service ID | 6413 | 6413 | 6413 | 6413 |
| Symbol Rate | 5.120 Msym/sec | 2.560 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec |
| Power Level | 46 dBmV | 45 dBmV | 45 dBmV | 45 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM |
[3] QPSK [2] 16QAM [3] 64QAM |
[3] QPSK [2] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | 55 | 53 | 54 | 56 | 57 | 58 | 59 | 60 |
| Total Unerrored Codewords | 10400504036 | 6115525358 | 6113525684 | 6092601257 | 6082967782 | 10369522754 | 10347179696 | 10337254724 |
| Total Correctable Codewords | 34414736 | 24434686 | 26417546 | 47332854 | 56958075 | 65373000 | 87717328 | 97640484 |
| Total Uncorrectable Codewords | 694 | 563 | 620 | 590 | 758 | 839 | 1401 | 2716 |
DerrickW
Valued Contributor
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I was able to locate the account and currently not seeing any issues with the signal. I see where you called in, there is a construction request to have the ped moved closer to the home. The ticket number is ESR000001650466 if you wanted to check on the status, provide that number when you call in to your local support center. I am sorry that you've been having trouble with the connection being so intermittent. We are working on this for you.
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va804
New Contributor
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Thanks Derrick. I hope it helps but have my reservations. This just started. Here is my speeds just now. Some pages do not even load
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DerrickW
Valued Contributor
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Those speeds are pretty slow. I am hoping we get this worked out as well, I understand your frustration!
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va804
New Contributor
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Derrick any way you can check on the service ticket for a new line. When I call customer service all they tell me is someone will contact me withen 72 hours. Its been 8 days. Thanks
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va804
New Contributor
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Well after 3 calls this week on 12/1-12/3 and 12/5 I have yet to receive a phone call as to when I will have my internet restored. All they can tell me is once they place the order again to construction there is nothing that they can do(Cox). Somewhere there is a communication problem
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