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New Contributor
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Very slow in chandler AZ
I have rebooted my cable modem and router.
I pay for 150 down, but i'm only getting 20.
ChrisL
Former Moderator
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I looked at the modem from our end and it's reporting some signal problems and packet loss. Are there any cable splitters you can try bypassing and see if that helps?
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rementis
New Contributor
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I could possibly bypass one splitter, but it was working fine for two years before yesterday.
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rementis
New Contributor
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I removed the splitter, but still only get 2mb download speed.
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Accepted Solution
ChrisL
Former Moderator
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The signal levels got a little better but not by much. You could try a different cable outlet and see if that helps. Otherwise I think a service visit may be in order.
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rementis
New Contributor
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I called Cox support last night and they said there was an outage in my area, but that it would be fixed by 11pm.
Nothing has changed, it's still very slow.
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ChrisL
Former Moderator
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While there may have been an outage at one point I don't think that's what is causing the problems you're seeing. I'm thinking it may be time to see about having a tech come out and troubleshooting further.
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No_More_Cable_B
New Contributor
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No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
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