Upload speeds slower

I'm on the preferred plan, and should be getting 5 up. I used to get that speed, but in the past month I've gotten between 1-3. I stream a lot when I'm on the computer at night (during non-peak times) and it makes it impossible to stream at a good quality.

I've called into tech support for this issue at least twice, and all I've gotten was "You're connection seems fine". As of a moment ago, http://i.imgur.com/4dLuhN3.png that was my dl/ul speeds. Even going with testmy.net, it shows that my upload is considerably less than I should be getting at about 3-3.5. I find this very unacceptable.

I was even considering going up to the premier plan and getting double the upload speed (but honestly, only getting 5mb on preferred and 10mb on premier is very lackluster.) If it wasn't for the fact that Cox is the only high-speed internet that's remotely decent in my area, I would go somewhere else.

Hard wire.

I am using the same equipment and making interconnection via WiFi now as I was when I was getting higher access speeds. I even have had a technician out. All I ever here is that the signal is noisey.

I've had VERY consistent speeds for many months!  Download has always been 59 plus or minus 3, and uploads have been rock steady at 9.3.  Suddenly, over the past couple of weeks, upload speeds have dropped dramatically to between 2 and 3. Signal levels all remain about where they have always been.  I'm on the preferred plan.

There might be a splitter inside of the Cox box on the wall outside the house where it comes in from the pole. After that point, it goes through a small wall right to the modem. So I couldn't even test it if I wanted because it's inside of that box.

ChrisL said:
@Pup

I looked at your connection again and it appears your speeds are currently slightly above the provisioned rate.  I think what you may have seen was a correction made to your account.

For the past three months, our upload speeds have been completely erratic. Last week a technician came out and upgraded our modem and the cable going to it. That doubled our download speeds and also helped upload speeds

Apparently there was some work needed on the street as well, but I think that has been completed since we're now seeing above 6 on most tests. Any ideas why uploads still drop to 2-3 several times a day?

PS we are on the preferred plan.

This computer is attached to Ethernet Port #3, but it doesn't make a difference when I check it against any other port.

In fact, since I've been out of town, now my upload is SUB 1 mb/s. The simple fact that the connection has gotten worse is seriously making me not want to have Cox anymore. This has been a continual issue for months now. I either need someone to come out and fix it, replace the modem/router combo that was given to me by one of the techs, upgrade my account (which won't make a difference, because if 5mb/s up is what I have now and I'm getting less than 1 then going to 10mb/s up should give me 2!)