Robert_A_'s profile

New Contributor

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3 Messages

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Upload connections and streaming to twitch

Ever since the weekend of the superbowl I have been unable to properly stream gaming content to twitch. I am able to watch streams with no issues and browse sites during these stream issues.  I have made contacts to both Twitch and Cox and was informed the issues was most likely on my ISP. Out of frustration I also tried streaming to youtube gaming and got the same issues. My computer is more than capable of handling streaming as I had done so months before the super bowl. Currently I am at a loss after contact support and speaking to level two support being told there is no issues when clearly there is. I have a tracert attached to show my results below. Please any ideas or help for this would be appreciated as this new found issue has become overly annoying.


TRACERT:

Tracing route to live.twitch.tv [199.9.252.254]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 8 ms 7 ms 
3 13 ms 13 ms 9 ms       .26
4 7 ms 8 ms 8 ms         248
5 20 ms 20 ms 21 ms langbprj02-ae6.0.rd.la.cox.net [68.1.5.139]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.


Valued Contributor II

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2.8K Messages

Latency looks good. Could you post a speed test and your signal levels? Also some info on your modem/router/gateway/PC setup. OP is lacking technical details but would be happy to help. 

New Contributor

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3 Messages

I have a netgear cg3000dv2 (third gateway ive gotten from cox) 

Here are the connection details from my modem.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 825000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK ^1/6C7ACEFC/161001
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 123 5360 Ksym/sec 825000000 Hz 2.9 dBmV 40.3 dB DOCSIS
Locked QAM256 121 5360 Ksym/sec 813000000 Hz 3.1 dBmV 40.5 dB DOCSIS
Locked QAM256 122 5360 Ksym/sec 819000000 Hz 3.5 dBmV 40.9 dB DOCSIS
Locked QAM256 124 5360 Ksym/sec 831000000 Hz 3.1 dBmV 40.3 dB DOCSIS
Locked QAM256 129 5360 Ksym/sec 861000000 Hz 2.7 dBmV 39.9 dB DOCSIS
Locked QAM256 130 5360 Ksym/sec 867000000 Hz 3.2 dBmV 40.4 dB DOCSIS
Locked QAM256 131 5360 Ksym/sec 873000000 Hz 2.9 dBmV 39.9 dB DOCSIS
Locked QAM256 132 5360 Ksym/sec 879000000 Hz 3.3 dBmV 39.9 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 42.3 dBmV
Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 40.8 dBmV
Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 40.8 dBmV
Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 42.3 dBmV

My computer has an I7 4790k @ 4ghz, 16GB ram direct ethernet connection to my gateway. 

Here is a speed test from Cox's very own.

Last Result:
Download Speed: 102661 kbps (12832.6 KB/sec transfer rate)
Upload Speed: 11895 kbps (1486.9 KB/sec transfer rate)
Latency: 27 ms
Jitter: 2 ms
3/20/2016, 4:40:55 PM


I am under the belief its either an upload throttling issue or a routing problem.

Valued Contributor II

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2.8K Messages

Signal levels looks good. What tier do you have? 100/10Mbps? 

Also, what other equipment have you tried? The CG3000 is a rather cheap gateway. You can get them 30-40$ on Amazon.Have you tried a stand alone? Like the SB6141 or SB6183. 

Also, check out this thread. A ton of good troubleshooting steps. Before you buy anything, your going to want to make sure it's a network/ISP issue. As the thread shows, other stuff can be a bigger factor.

New Contributor

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3 Messages

I have received 4 different gateways from cox this is the latest one. I have my own personal gateway I received but I need to purchase a router for it and I am hesitant to do so without knowing that it is in fact an equipment issue. 

Also that thread has a good amount of information but it is all related to watching streams not streaming yourself so it doesnt help me in this scenario.

Edit: Yes i have the 100/10 package as well.