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Ever since the weekend of the superbowl I have been unable to properly stream gaming content to twitch. I am able to watch streams with no issues and browse sites during these stream issues. I have made contacts to both Twitch and Cox and was informed the issues was most likely on my ISP. Out of frustration I also tried streaming to youtube gaming and got the same issues. My computer is more than capable of handling streaming as I had done so months before the super bowl. Currently I am at a loss after contact support and speaking to level two support being told there is no issues when clearly there is. I have a tracert attached to show my results below. Please any ideas or help for this would be appreciated as this new found issue has become overly annoying.
TRACERT:
Tracing route to live.twitch.tv [199.9.252.254]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 8 ms 7 ms
3 13 ms 13 ms 9 ms .26
4 7 ms 8 ms 8 ms 248
5 20 ms 20 ms 21 ms langbprj02-ae6.0.rd.la.cox.net [68.1.5.139]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
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Tecknowhelp
Valued Contributor II
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Latency looks good. Could you post a speed test and your signal levels? Also some info on your modem/router/gateway/PC setup. OP is lacking technical details but would be happy to help.
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Robert_A_
New Contributor
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I have a netgear cg3000dv2 (third gateway ive gotten from cox)
Here are the connection details from my modem.
My computer has an I7 4790k @ 4ghz, 16GB ram direct ethernet connection to my gateway.
Here is a speed test from Cox's very own.
Last Result:
Download Speed: 102661 kbps (12832.6 KB/sec transfer rate)
Upload Speed: 11895 kbps (1486.9 KB/sec transfer rate)
Latency: 27 ms
Jitter: 2 ms
3/20/2016, 4:40:55 PM
I am under the belief its either an upload throttling issue or a routing problem.
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Tecknowhelp
Valued Contributor II
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Signal levels looks good. What tier do you have? 100/10Mbps?
Also, what other equipment have you tried? The CG3000 is a rather cheap gateway. You can get them 30-40$ on Amazon.Have you tried a stand alone? Like the SB6141 or SB6183.
Also, check out this thread. A ton of good troubleshooting steps. Before you buy anything, your going to want to make sure it's a network/ISP issue. As the thread shows, other stuff can be a bigger factor.
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Robert_A_
New Contributor
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I have received 4 different gateways from cox this is the latest one. I have my own personal gateway I received but I need to purchase a router for it and I am hesitant to do so without knowing that it is in fact an equipment issue.
Also that thread has a good amount of information but it is all related to watching streams not streaming yourself so it doesnt help me in this scenario.
Edit: Yes i have the 100/10 package as well.
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