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New Contributor
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Upgraded modem on Preferred Tier but slower speeds.
I recently updated my modem from a Motorolla SB6121 to a Cisco DPC3010. I was getting just over 100mbs with the old modem. I was told in order to get the 150mbs that the tier maxes out at, I would need to upgrade from a 4 channel modem to an 8 channel. I installed the new modem yesterday but I only get about 94mbs. The tech helping me install couldn't figure out why it was slower and so I have a service call set up a week from now. Anyone have any ideas on something I could try before then?
ChrisL
Former Moderator
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Are you by chance testing your speeds with a wired 10/100 Ethernet connection? Would it be possible to try connecting a PC with a gigabit Ethernet port directly to the modem and testing that way?
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kentsyl
New Contributor
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When you changed your modem did you use the new cable that came with it? The old one is probably a CAT 5 cable, and for speeds over 100 Mbps it should be a CAT 5e cable.
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