New Contributor
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2 Messages
Upgrade Firmware for Cisco DPC3825
I've been experiencing inconsistent download and upload speeds the past few days. I've done a few speed tests throughout the past few days and my download speed is, for the most part, fine and sort of consistent. Usually about 30-40 MBPS. As for my upload speed, it is very inconsistent and is constantly dropped. Making it difficult to load pages, watch videos, stream, game, etc. It sometimes will drop to as low as under 1 MBPS. It varies from high 20's to around 15-20, below 10's etc. I've tried resetting my router using the reset button, unplugging the power cord and even tried a hard reset, but to no avail. I've googled around and read some discussions and thought it may be that my router needs an upgrade on its firmware. I see that you guys do that automatically, but a few devices may fall behind here and there and I was wondering if that was the problem with my case.
ChrisL
Former Moderator
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7.1K Messages
10 years ago
There aren't any firmware updates for your device newer than what you currently have so I don't think that's going to be an issue. From this end however it appears you only use wifi and the modem is logging wifi interference. Could you possibly try a wired connection and see if you still have speed issues?
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Pixpertine
New Contributor
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2 Messages
10 years ago
Well, we only use wifi so even if I check a wired connection working, what will be done to fix my wifi connection?
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ChrisL
Former Moderator
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7.1K Messages
10 years ago
The first thing we ideally want to do is find out if the wifi need to be fixed. There may actually be nothing wrong with it. This would be the main point of testing a wired connection. If the wired connection give you similar results we would need to look more at the Internet than the wifi.
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