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New Contributor
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Unwanted pop-up
I am using windows 7 and have a pop-up that I cannot receive. The pop-up saves that internet explorer has been disabled due to dangerous activity and I need to call Microsoft for a solution. I haven't called the number given yet because I suspect some kind of scam. Can anyone help?
DerrickW
Valued Contributor
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That sounds like some type of malware or spyware? Can you provide a screen capture of the error or would you be able to copy and paste the contents of the pop-up into a message so we can see it. I will be happy to look into this for you, do not call the number provided until we've determined if this is legitimate or not.
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Tecknowhelp
Valued Contributor II
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Is this a pop up on Cox.net or a Cox website?
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Bogey8252
New Contributor
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I've experienced the same thing. Its a virus. The need to call Microsoft doesn't go to Microsoft, it goes to a company that will fix the problem, for a fee. I haven't found a solution to this yet, still waiting for McAfee to come out with a fix.
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Bruce
+4 more
Honored Contributor III
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It is a scam. Your computer is infected. Download, install and run Malwarebytes at https://www.malwarebytes.org/
Click Download...locate For Home...click Download Free Version.
It should remove the infection.
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Becky
+2 more
Moderator
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I agree with Bruce's suggestion. Download the free version of Malwarebytes and run a complete scan. Please let us know the results of the scan!
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