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NoVAPSUMark

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Unicast Ranging Received Abort Response, T3 time-out

I've had multiple Cox service technicians visit my condo in Fairfax County, confirmed there's nothing wrong with the signal strength in my unit nor anything wrong with my cable modem, and yet I continue to get error messages in my cable modem log that force my modem to reboot, sometimes as frequently as every five minutes, but often with days between any perceptible connectivity issues. Is there anything I'm missing? Anything I should be doing? I'm absolutely at the end of my patience with Cox and am ready to end this nine year relationship if it means being able to actually use the services that I've paid for on a consistent and sustained basis.

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Tecknowhelp

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What are your signal levels?

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NoVAPSUMark

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Current signal status is below. I haven't had a timeout in the past 24 hours or so, but it's only a matter of time. Cox indicated they're sending a team out next week to diagnose the issue.

DownstreamBonding Channel Value
Channel ID 2  1  3  4  9  10  11  12 
Frequency 801000000 Hz  795000000 Hz  807000000 Hz  813000000 Hz  843000000 Hz  849000000 Hz  855000000 Hz  861000000 Hz 
Signal to Noise Ratio 37 dB  38 dB  38 dB  38 dB  38 dB  38 dB  38 dB  38 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
0 dBmV   0 dBmV   0 dBmV   0 dBmV   -1 dBmV   -1 dBmV   -1 dBmV   0 dBmV  

UpstreamBonding Channel Value
Channel ID 2  1  3  4 
Frequency 21100000 Hz  17800000 Hz  26000000 Hz  32500000 Hz 
Ranging Service ID 6393  6393  6393  6393 
Symbol Rate 2.560 Msym/sec  2.560 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 44 dBmV  46 dBmV  46 dBmV  46 dBmV 
Upstream Modulation [3] QPSK
[2] 16QAM
[3] 64QAM
 		 [3] QPSK
[5] 16QAM
 		 [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

Signal Stats (Codewords)Bonding Channel Value
Channel ID 2  1  3  4  9  10  11  12 
Total Unerrored Codewords 4405425918  110476638  110498679  110517748  110457730  4405427203  4405428319  4405485717 
Total Correctable Codewords 3682  4098  246  4  108  544  26  46 
Total Uncorrectable Codewords 1782  2411  2390  1283  2638  1136  1503  644 

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EdwardH

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Those signal levels appear to be in a good range, if you start running into the issues again with timeouts try to see if you can grab a copy of the signal at that point and we can compare it with what we are seeing.
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