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Blothar

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Unable to use VoIP thru Cox using Google Voice and an OBi!00

Before I start, I just want to say I know the GV vehicle is going away May 15th of this year.  But, before I invest time and money in an alternate, i.e. Callcentric, I want to make sure Cox will allow VoIP.  So, here goes.  I have successfully set up my OBi100 through Obitalk.  I have successfully set up my Google Voice with a new number that indicates it is connected to my OBi100.  My GV calls are forwarded to Google Chat.  I have successfully made a call to the World Time number from Google Chat's call feature.  My Obi100 is connected directly to a Netgear Router, and at the suggestion of a Google VoIP specialist, I disabled SIP ALG on it.  Here are the symptoms; any outgoing call results in a woman's voice saying "we're sorry, your call was unable to be connected, please try again."  Any incoming call rings seven times and goes directly to GV voicemail.  I am using Cox Premier service.  Any ideas or suggestions?

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ChrisL

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For starters, VOIP should work just as well as any other Internet application you may wish to use with our service.  Having said that I believe the issue is more likely a connection failure between the equipment and service provider for which they would be in a better position to assist.  One simple test you could try however is connecting the VOIP hardware directly to the modem then disconnecting and reconnecting power to the modem to reset it and see if it connects that way.  That will help you better isolate where the trouble may lie.

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