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New Contributor
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Unable to send email from computers at home
I have two email accounts, both will not send email
My wife has the same on her computer both will not send email
we are able to receive email on all accounts
we both use Outlook 10 and Windows 7
I can send email from my iphone
went to accounts to test with new passwords Log into incoming works, send test e-mail fails .. Send test e-mail message: The server responded: 421 Cannot connect to SMT
My internet and network work fine
On more settings nothing is checked, I tried checking requires smtp authorization and restarting outlook... same problem
On advanced setting It has port 25
My wife can send email using her own website account from go daddy,
What am I missing here?? seams like cox sever is messed up ???
Crumbster
New Contributor
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Trying to send from outbox I get
Task 'xxxxxxxxxx@cox.net (1) - Sending' reported error (0x800CCC67) : ' The server responded: 421 Cannot connect to SMTP server 68.6.19.8 (68.6.19.8:25), connect error 10060'
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Allan
Moderator
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Hello,
Please check you smtp settings. You can use this link to assist you with setting up pop settings: https://www.cox.com/residential/support/pop-or-pop3-server-settings.html
Thanks,
Allan - Cox Support Forums Specialist
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Crumbster
New Contributor
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Settings have not changed on my, nor my wife's, computer. Send worked Sat morning then stopped Sat afternoon on both computers
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Becky
+2 more
Moderator
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It's possible that your email accounts are using outdated port settings. When an account doesn't meet the current security standards, it is susceptible to security issues, such as compromised passwords, exposing personal data, or exposure to malware. Please review your settings per the instructions found at https://www.cox.com/residential/support/cox-email-server-settings.html. Make sure that you are updating your account settings on all devices: computers, tablets, and phones.
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Crumbster
New Contributor
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I tried changing settings on the more settings menu, Outgoing server tab and clicked the Requires authentification box
went to advanced tab and tried port 587 with TLS ... tested and logged on to incoming but got this on send
Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: 421 Cannot connect to SMTP server 68.6.19.8 (68.6.19.8:587), connect error 10060
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Crumbster
New Contributor
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So low and behold everything works again on both computers, no changes to the accounts no reboots, nothing... magic
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JonathanJ
Former Moderator
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Sounds great please let us know if you have further issues.
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