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wees41
+5 more
Contributor II
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unable to reach the cable card activation number
I tried twice yesterday and once today and couldn't get through to the cable card activation phone number listed on the self nstall, but was able to call the local cox number and pair the card, but only receiving the basic non digital channels and the local sub channels. the account lists every tier we pay for.
Becky
+2 more
Moderator
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Hi Andrew,
I'm sorry you're having so much difficulty getting through to the Self Install Help Desk. Are you calling 1-877-820-8202? I just called the number above and was able to get through to a representative within just a few minutes.
It sounds like the CableCARD may not have completed the final steps in the pairing and synchronizing process. Once the basic channels started working for you, did you completely reset the TiVo?
If you are still having trouble, try the phone number above. You can also call your local technical support # and ask that you be transferred to the CableCARD Self-Install line.
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wees41
+5 more
Contributor II
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I will try this weekend I need to change out the other box and have that card also activated.
we can view the basic channels and the free digital sub channels
sounds like the one card is paired, but didn't get the Init to authorize the channels that we are subscribed to doesn't it?
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BruceOKC
New Contributor
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I was having the same issue after getting my card. What they don't tell you until you're getting frustrated with the install that the card is only compatible with three devices and only one is a TV I never even heard of.... It only works with TiVO, one brand of TV and some kind of set top box. Just a plum useless item for them to even offer without asking what you want to use it for.
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