New Contributor
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2 Messages
Unable to pay bill online
What the heck is going on at Cox ? Several times, I've tried to pay my bill online, only to get an error message stating that they were unable to process the transaction. I've double and triple checked the bank info, and that's all correct, and it works for other services, but Cox is having the hang up. Also, today I logged in to check my bill balance, and they say "there are no statements available for the account." Wow, talk about someone not wanting to get paid.....
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Johnny_B
New Contributor
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1 Message
Well glad to know I am not the only confused cox customer out there. I am getting the same thing like all my information has vanished and I can't pay my bill either. No statements or anything! Your right they must not want to get paid, but don't be late they will surely send you that disconnection notice, even though it was there *** website that wouldn't let you pay! LOL!
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rayray711
New Contributor
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1 Message
I am having the same problems, an error message. Card number is correct and there are sufficient funds on it.
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ChrisL
Former Moderator
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7.1K Messages
I know there were some reported issues yesterday, are any of you still experiencing issues with this?
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davis19
New Contributor
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1 Message
Chris,
Yes, this issue is still going on. I am also on the same boat and getting reporting errors such as:
Alerts & Notifications
Links in bold- I took out the links.
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ChrisL
Former Moderator
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7.1K Messages
I'm informed that the problem is still being investigated.
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WolfSilverOak
New Contributor
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2 Messages
I'm getting the same thing- unable to view any statements, unable to view the bill due, unable to pay online.
It's been going on for a few weeks now and it's getting beyond ridiculous. Not to mention the ENTIRE website is ridiculously slow. I feel like I'm back on dial up.
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Bambi9976
New Contributor
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1 Message
I, too, have been having the same problem for about two weeks. I tried again today and the problem still isn't fixed. I don't have the time during my lunch hour to go to their local office to pay my bill. I hope they don't think they can charge me a late fee for this????
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NJHubert
New Contributor
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1 Message
Same here i hope this gets resolved soon
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Carrie_Pierce
New Contributor
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1 Message
I'm unable to pay bill online today. HELP!!
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karenssaltz
New Contributor
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11 Messages
Ditto....have been trying to pay my employer's bill all day and night, and the stored payment information is nowhere to be found and all the help pages are so inadequate, nothing listed as solutions works and when I try and call the 24 hr automated system, that system will not accept any payment methods either....gee, talk about hanging your customers out to dry!
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Unable_to_pay_b
New Contributor
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2 Messages
So this has been logged for over a month, and going on for far longer (months) than that. Yet today I STILL AM UNABLE TO PAY MY BILL !!! I'm currently offshore and my bill is due.
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ChrisL
Former Moderator
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7.1K Messages
Are you getting any particular error message when you try this?
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Vendetta
New Contributor
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1 Message
I have had that issue on and off for almost the entire 2 years I had Cox. And now I am trying to pay my payment that is apparently overdue that I know I sent out almost 6 months ago (which is when I cancelled service) and I got it again. I just want to pay the bill so I never have a reason to log onto this site again.
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