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New Contributor
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TV Listings - Manage DVRs - does not work from web page
I cannot remotely setup my DVR via the COX TV listings web page. It clams that I do not have any DVRs.
I am logged in and do have a DVR.
If I get on my iTouch and use Cox Connect APP everything works! Sometimes I do not have the iTouch. !#$!#$!#$ and I miss my recording.
Any suggestions?
ReneeG
Former Moderator
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Hi raf1950,
That sounds frustrating. Does this happens on everything that you schedule to record (movies, series, etc.)? Are you signed in with your primary user ID? Do you have a problem with accessing other things on the website such as webmail or your bill? Can you try another computer/web browser to see if you're getting the same error? I want to assist you with resolving this issue.
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raf1950
New Contributor
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a. Yes, I am signed in with my primary account (it shows up on the upper banner)
b. Webmail works perfectly. I do not use bill pay.
c. I have tried it on three computers (by logging in to my primary account) and get the same message.
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ReneeG
Former Moderator
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Hi raf1950,
I was able to duplicate the problem on this end and have submitted a ticket to our engineering team to get this issue resolved. We will provide you with updates as we receive them.
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