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Ruskie

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TV Caller ID

Why has my phone TV ID stopped working? I've tried resetting the box, but nothing worked. Pls help.

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Frank

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52 Messages

My called ID on TV stopped working last week. Prior to that it worked fine. The tech Cox sent Sunday couldn't find anything and so he left. He tried several resets of both the cable box and the phone modem. I have no idea if he completed the ticket, or if Cox is still trying to fix the problem.

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MichaelJ

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Hi Frank, we can help troubleshoot your caller id tv. Please check under settings and make sure the feature is turned on.

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Frank

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mike j Yes, the feature is turned on. I see called iD on my phones, just not on the TV. Cox field techs found no problem. Supposedly it is an issue in "the switch". Caller log history is "not available at this time". I have whole house and Contour - ID is not working on either TV

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ReneeG

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Hi Frank,

We'd like to check a few things on the back end. Please send us an email to cox.help@cox.com with your full name, service address, and the four digit Cox PIN.

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Frank

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Renee G I sent the email you requested. Frank

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Cognac

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Since Cox installed services I have NEVER had TV caller ID work despite multiple calls techs and tickets. Does this work anywhere ???????

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Frank

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My Called ID on TV has been out for 3 weeks now. Cox cannot find the problem despite two site visits by Cox techs, numerous phone calls, modem resets, cable box resets, escalation to tier II, "issue sent to Atlanta", and so on. Cox has even sent me a message TWICE that the issue has been fixed even though it still doesn't work. It worked fine until 3 weeks ago. The caller ID signal is working cause it shows up on my handsets, just not on the TV. Call history is "unavailable at this time". I would appreciate any suggestions on how to fix this since Cox cannot fix it.

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Health_Edge

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The two things that I have heard help in situations where caller ID doesn't work after normal troubleshooting is to "reprovision" the cable service onto the cable box and getting a ticket open to their Telephone Test Desk to take a look at the switch (phone computer system) to see if the tag for TV caller ID is enabled. Do you know if these two things specifically have been tried?

Also, any problems with normal phone caller ID?

::Edit:: Saw your other post. Is the TV caller ID just happening on the main Host receiver? How about the other receivers?

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Frank

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Health Edge said:

The two things that I have heard help in situations where caller ID doesn't work after normal troubleshooting is to "reprovision" the cable service onto the cable box and getting a ticket open to their Telephone Test Desk to take a look at the switch (phone computer system) to see if the tag for TV caller ID is enabled. Do you know if these two things specifically have been tried?

Also, any problems with normal phone caller ID?

::Edit:: Saw your other post. Is the TV caller ID just happening on the main Host receiver? How about the other receivers?

Cox has reprovisioned several times supposedly. I don't know about the Telephone Test Desk and enabling the tag,The problem is on both receivers. I have no problems with "normal phone caller ID". Numbers show up on my handsets, and the call history log online is fine. Its just on the TV that does not work and yes it worked until Jan 7 then quit.

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dvd_recorder

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Phone numbers are not showing on TV last 2days

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whats_isname

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just installed contour but caller id does't work on main tv downstairs. It does work on dvr upstairs. Yes, I have checked the settings. Can anybody suggest fix please?

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ColleenD

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whats'isname, 

Have you tried turning the feature off on the affected box, unplugging power for a minute or so, plugging back in and turning the feature back on once the box has rebooted? 

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