Skip to main content
Chris1958's profile

Chris1958

New Contributor

 • 

2 Messages

Closed

TV and Internet down

At 10:39 pm last night, my house lost cable TV and Internet (both through Cox, along with the telephone, which is still working). The "internet" light on the modem is solid green. Any ideas what the issue is?

Discussions

 • 

Updated 

2.1K

3

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

@Chris1958

The solid Internet light usually indicates the connection is working as it should.  Are all of your devices having problems?  Can you try testing without the router and see if you still have problems that way?

0

0

C

Chris1958

New Contributor

 • 

2 Messages

ChrisL said:
@Chris1958

The solid Internet light usually indicates the connection is working as it should.  Are all of your devices having problems?  Can you try testing without the router and see if you still have problems that way?

All Cox devices, except for phones, are down. Including the televisions, which do not use the modem. Update: as of 10:15am, we've lost the phones as well.

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

@Chris1958

Email us at cox.help@cox.com with your account info and we can take a look for you.

0

0

Related Content

Recent Discussions