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New Contributor II
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Tuning Adapter not pairing with Tivo Bolt, tried three tuning adapters! Help!
Cox technician is here today tried three tuning adapters and not getting a steady green light. He verified with his tech support people the cablecard info, and the number on the back of the tuning adapters. Still cannot get the blinking yellow light to turn green. The Tivo is displaying a message saying the tuning adapter does not recognize the security certificates on this Tivo, and to call the cable company and request a firmware upgrade. I tried that myself yesterday with Cox tech support with no luck.
Dan_W
New Contributor II
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Well the tech tried three new boxes, and then a fourth used box and the old fourth one actually worked like a charm.
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Dan_W
New Contributor II
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Ok that tuning adapter lasted less than a week. Last night it stopped receiving SDV channels, so I attempted a reboot and now a day later and it's still blinking. Why does this have to be so difficult Cox?! So a technician is scheduled to come out tomorrow again, another Saturday. I hope they bring a pallet full of tuning adapters because last time it took four before one worked. Are there any known issues with TAs not working with a Bolt?
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NicholeC
Moderator
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I'm sorry to hear you're having service trouble. I haven't heard anything specifically about issues with Bolt and Tuning adapters. Have you had your appointment yet today? Please let us know how it goes.
Thank you,
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Accepted Solution
Dan_W
New Contributor II
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The tech came and it was a great experience fortunately. The problem was the previous tech had not provisioned the correct TA to my account. The tech yesterday was able to fix the problem within 20 minutes and a call to his dispatch. Thank goodness.
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BrianB5010
New Contributor III
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Do you mean that he put the wrong TA on your acct? I am having a similar problem, but I think it could just be a bad TA, because when they remotely reset it, the TA does reset as expected.
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Dan_W
New Contributor II
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Yes they put the wrong TA on the account. If they're able to reset it then it could be something else.
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BrianB5010
New Contributor III
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Got it. Thanks! Mine is able to reset, so likely not the same problem.
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