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New Contributor
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thou they are connected to the wifi. please help.
thank you in advance, regardless of the outcome!
<3
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AllenP
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Valued Contributor
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First I would unplug your gateway or router/modem for 30 sec or more. Also, power down your tablets. Restart the gateway, if you have separate modem and router, restart the modem, wait for all lights to be normal then restart your router. Now, restart your tablet. Please post if this helps.
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EdwardH
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