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Contributor
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The guide shows incorrectly the programs for the Hallmark Movies & Mysteries Channel, 76 /1076
It seems it shows the East coast programming. Now the guide show Jessie Stone, while the Diagnosis Murder is on.
It's both annoying, and interferes with record scheduling.
Who can address this kind of problems?
Thanks
140523
Contributor
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140523
Contributor
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140523
Contributor
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Thank you for your reply.
The box shows the correct time, and other channels show the programming correctly. I noticed the problem I described only on the Hallmark Movies & Mysteries channel, 76/1076. The screen guide shows at 12 pm (PST) what will actually run at 3pm (PST). It looks like we are getting on the West coast the East coast programming delayed by 3 hours, while the screen guide shows what's running now on the east coast.
Can you connect to the West coast feed? Can you check the symptom I described?
Thanks.
PS: I'll reset the box (unplug) later in the day, when nobody watches anything.
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140523
Contributor
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Hi TiffanyR,
I followed your instructions to power off/on the box, and the guide still displays incorrectly the programming for the channel 76/1076. The guide shows what the Hallmark MM site says will run 3 hours from now. It is what now runs on the East Coast, while a live in California. The box displays the correct time. For other channels the guide displays correctly. I haven't checked all of them.
Please open a ticket for this issue. Thanks.
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140523
Contributor
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Thanks TiffanyR !
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140523
Contributor
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Update: The guide still shows incorrectly the programming for this channel.
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StephanieA
Former Moderator
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We are transitioning to our new Contour 2 App and with the change our website might not have correct information. Here's a link to the new site. I suggest replacing any saved bookmarks with the new on. Let me know if you have any other questions or concerns.
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140523
Contributor
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StephanyA,
Thanks for your reply.
I believe you're thinking that I was complaining about the programing displayed on your website. I don't usually check that.
I was referring to the programming guide displayed on the screen through my DVR. That was 3 hours in advance to the program currently showing.
Last time when I checked the problem was still not corrected..
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NicholeC
Moderator
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I have submitted a ticket to our programming team. We'll update you once the ticket is resolved.
Thank you,
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Allan
Moderator
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Hello 140523,
We just received word that our programming team are not able to see any issues with the guide content from our side. It is possible that there was an issue with the box requesting the guide data. Are you still having this issue or has it corrected itself?
Thanks,
Allan - Cox Support Forums Moderator.
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140523
Contributor
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Thanks for your reply. I haven't checked it lately, but occasionally I've seen the same symptom on The Movie Channel.
When I'll see the problem again, I'll add to this thread.
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140523
Contributor
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Right now, Thu, april 7/2016, 2:10 pm PST (Goleta, California), for the channel 1352 = TMCXPHD:
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Dina
Contributor III
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When you see this discrepancy, does rebooting the receiver in question reset the guide to the correct timezone?
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140523
Contributor
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No. Rebooting doesn't solve the problem.
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Allan
Moderator
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Hello,
Is this happening with all programs/shows with this channel?
Thanks,
Allan - Cox Support Forums Moderator
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