New Contributor III
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14 Messages
The AZ home page won't let me log in with Ad Blocking turned on
When I try to log into Cox Communications: The Official Website serving Arizona | TV, Phone and Internet services page with my COX account, the login is "successful" (no error messages) but I do not get logged in on Firefox (latest version).
I finally figured out that if I disable AdBlockPlus for ww2.cox.com it will let me log in properly.
Your page, which is required to manage my accounts and services should let me in whether or not I am blocking ads. If it were just a social page, then I could see this behavior being acceptable.
So, is there a reason for this? Or is there a bug in some updated code (I used to be able to log in on this page and block ads) that is preventing proper logins?
ChrisL
Former Moderator
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7.1K Messages
12 years ago
It sounds like it's blocking cookies which are a basic requirement to login into any site. It's possible adblock plus did an update that is interfering with the login cookie.
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cjmnews
New Contributor III
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14 Messages
12 years ago
Not that I can see. I see that I can log in from home on an ad-block enabled browser. So now I need to figure out why it does not work at the office.
My guess is that you guys are using 3rd party cookies (a cookie from cox.com when I am logging into cox.net) and I do block those, but at work I don't have a pre-existing cookie, so maybe I need to allow them once when logging into cox.net and then it will retain it.
An experiment for Monday.
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cjmnews
New Contributor III
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14 Messages
12 years ago
It is not 3rd party cookies. It still failed to log in with them enabled.
I also tried allowing your ad scripts from doubleclick and google to run, one at a time to see if it would log in correctly. No luck.
I tried to allow ads ONLY on the landing page of www.cox.net, which allowed me to log in, but it caused the forums to appear to be unavailable, or partially available, then a 404 when you try and read a post.
It is definitely something that is getting blocked on ww2.cox.com with ad block plus.
As long as I disable blocking on ww2.cox.com, I can log in. Not an optimal solution.
My guess is that there is a programming error somewhere, but at least someone may find out that if they can't log into the Cox web site and get no error, they may have to disable AdBlockPlus on ww2.cox.com to get logged in successfully.
The reason I call it a programming error is that if I login, then use my login to access some of my data (phone call history for example, then go to the link where you would log in directly, it no longer has me logged in, even though it is the same session, the browser has not been closed, and yet it does not recognize the session.
No solutions yet.
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cjmnews
New Contributor III
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14 Messages
12 years ago
It can't be Ad Block updates because it works from home, not at work.
Both on the latest Firefox, both with the latest Ad Block Plus.
I can get around it, so it's OK. Not that I like the ads. I'll just log in from home to avoid them.
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