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New Contributor
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Telephone support wait times are Unacceptable - Please do something about it.
I called yesterday and waited over 30 minutes before speaking to a tech. Then I had to call back and waited 70 minutes and gave up. Today, I am currently waiting 21 minutes and counting. This is POOR SERVICE for the amount of money I am paying a month.
StorkMan
New Contributor
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They finally answered after 40 minutes on hold. The tech told me this is the norm in the evening. If that is the case, Cox management needs to act and do something about it. Poor service.
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ChrisL
Former Moderator
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I apologize for any delays getting through to support. Were you able to get the issue you were calling about resolved? I'd be happy to help if you still requie any assistance.
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BlueBoy
New Contributor
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It is true. Cox has absolutely the worst customer service and telephone help service anywhere. I don't know why we continue to put up with it. As soon as someone tells me about another internet/tv provider that is better I will change in a new york minute. I hear that AT&T is no better. Our phone is with them and it has never had a problem.
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annj
New Contributor
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Same problem here. Got someone imediately, who then transferred me, which then I was on hold to speak to the "transferred person" for more than 35 minutes. Definitely UNACCEPTABLE. And with the prices that Cox charges, they definitely can afford to hire more help!!
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