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system that will allow users to watch DVRed recordings on an iPad or other mobile device

I highlighted where Becky said this was a working progress, is it available yet?

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bigdaddi5x5
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I subscribed to Contour with the promise from Cox Customer Service that I could watch DVR recorded programs on my iPads.  I don't know how to get this to work.  Please explain it.

I have heard from many Contour subscribers that they CAN access their DVR recordings on their iPad.  I have also read on this forum Cox employees answer questions regarding this feature by explaining "that this ability is impossible at the current time."  What is the real answer on this important topic???  How do I set my iPad up to watch my currently recorded DVR programs using the Contour Application???

This would be THE MOST IMPORTANT FEATURE to me, as a Cox Contour customer, as I am frequently away on business and would like to view programs that I have recorded!  Please clear this up. (Or give an update.)

How are some Contour customers viewing their DVR programs while some customers are being told that this "service" is not a current feature???  (I plan to buy several more iPads if I can get this to work, so that all my whole family can access their favorite recorded program!)

PLEASE HELP!!!!!!!!!!!!!

  • Posted by Becky 
    28 Oct 2013 9:41 AM
    Accepted Answer
    Hi Bigdaddi5x5,

    We are working on a system that will allow users to watch DVRed recordings on an iPad or other mobile device, but this is not a feature currently available. I truly apologize for any miscommunication on our part! The Contour App has the following features and benefits:

    1. Set up individual user profiles and get personalized show recommendations for up to 8 people in your home
    2. Set up a personal watch list of shows and movies for each user
    3. View, search, and schedule recordings from the Guide
    4. View and set Parental Controls
    5. Watch over 90 live TV channels
    6. Choose and watch from over a thousand different movies in the Cox On Demand library 
    7. Use the app as a remote using the “Watch on TV” feature which allows you to push a current program or On Demand show from your iPad to the Television

    Many of the channels you subscribe to have individual apps that allow you to watch programs outside of your home. Contour can link you to those apps so you can save the shows you want to watch in your Contour Watch List! 

    For more info about Contour, check out http://bit.ly/AboutContourApp and http://bit.ly/ContourAppFAQs. I hope this helps! 

    Becky K.
    Cox Support Forums Moderator

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My guess is this is a feature of Contour 2 (AKA X1) which Cox licensed from Comcast, but whom didn't have the equipment to stream from customer's DVR.  Maybe because the system to connact to the DOCSIS modems in the boxes isn't configured. They might be able to mark something you have recorded in the cloud available for you to watch, but I don't think it will ever come from the DVR. If I am wrong, I would love to be corrected.

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