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PaPaTheGMan

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4 Messages

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Swap broken Dvr at Service Center?

My Dvr has crashed. Can I just brung it in to a Service Center and get a replacement?  It's the Cisco box that records 2 shows at a time. 

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DerrickW

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1.2K Messages

Hello,

Yes you can bring it in to one of our local service centers for a swap.  As long as they have that box in stock they will be able to make the exchange.  Click here and enter your zip code to find the Solution Store closest to your neighborhood - http://www.cox.com/aboutus/contact-us/cox-centers.cox.  

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Domino

Valued Contributor III

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2.8K Messages

Crashed? What's it doing? What is the DVR model number?

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PaPaTheGMan

New Contributor

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4 Messages

Unfortunately they wouldn't do the exchange. I took my unit in but they said I had to schedule a service call. That's a real bummer as now I'm with out TV until a tech can come out which isn't for a few days. 

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NicholeC

Moderator

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889 Messages

It sounds like you have a Contour box. These cannot be exchanged in-store. I apologize for the confusion. I can request a sooner appointment for you. This puts you on stand-by so if anything opens, our dispatch will contact you. Please send your address and phone number to cox.help@cox.com. 

Thank you,

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PaPaTheGMan

New Contributor

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Thank you for responding and the offer of putting me on a wait list. Your customer service is much appreciated.

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