New Contributor
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2 Messages
Super Slow Internet Speeds
I am getting 23Mbps upload speeds with no one home... I have not run an speed test when all of my kids are home and using their devices but this is not acceptable. I have been a Cox customer for over 10 years, never had to change much and overall happy with the internet speeds. But in the last few weeks it seems like I have AOL Dial Up again. Is anyone else having this same issue?
I also don't want to call or visit a service center... I shouldn't have to for the price I'm paying for internet. I've tried the live chat with no help.. Does anyone have a solution besides upgrade my account that I have never had an issue with that is transmitting at half the speed advertised?
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ChrisL
Former Moderator
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7.1K Messages
I did check the connection from this end and one problem that immediately stand out is the modem itself. It looks like you've had this one for quite a long time and it is no longer suitable for the speeds you're subscribed to. I'd suggest upgrading to a DOCSIS 3.0 device and see if there is any improvement. At the very least your speeds would be doubled for no additional charge.
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SlowInternet
New Contributor
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That sounds great Chris. Since you have access to my account can you please send a new modem or have an technician send one out for me and see if it improves the download speeds. Thank You.
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ChrisL
Former Moderator
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7.1K Messages
Modems are not provided with the service. We do have wireless gateways for lease or purchase available. If you prefer a stand alone modem they can be purchased from many electronics retailers.
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