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New Contributor
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Super Slow Download and Upload Speeds
Hello ~ Upgraded my internet to Premier package and only have 14 Mbps download and 12 Mbps upload. Equipment is DOCSIS 3.0 Gateway linked with a Belkin Router model no. F7D3302v1. Any ideas how to fix? Thanks.
Health_Edge
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Valued Contributor III
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First thing that stands out is your have a router connected to a gateway. That is usually a bad idea. Do you have the gateway in bridged mode or the router in AP mode? You probably want to exchange the gateway for a stand alone modem to work with your router.
Also, try connecting your PC direct to the Gateway and see what your speeds are that way.
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src201267
New Contributor
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Disconnected router and download speeds shot up to 66.62, however, upload is still lagging at 11.
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Health_Edge
+5 more
Valued Contributor III
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I don't think they user powerboost anymore, at least not on the upstream, so 10Mbps would be normal. See here for more info on upload/download for each plan/tier.
But it looks like either your router is the bottle neck, or the use of a router on a gateway is causing the problem. Is there a particular reason you're using a gateway instead of a stand alone modem? Is that just what they gave you?
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