speeeds

When you say modem, I assume you mean gateway? If so, which one?

Is Netflix the only thing your having problems with? What about streaming like Youtube?

Also, what kind of speeds do you get if you run the Cox speed test?

Hi Smartgirl,

Thanks for reaching out to us through the Cox Forums!

Before you spend money on a new modem or Gateway, I'd like to get a field technician out to take a closer look at what's happening. It looks like there may be something going on outside of your home, and it's impacting our network signal before the signal ever gets to your modem. I suggest that we schedule a service call so we can get this resolved for you!

I'm happy to schedule an appointment for you through email, or can call 222-1111 and speak to a representative. My team can also get you set up with a service call, so feel free to email us at Cox.Help@cox.com. In your email, include the link to this Forum post/page, your full street address, best phone number to reach you, and what days and times are most convenient for you. Our appointment time slots are 8-10AM, 10-12PM, 1-3PM, 3-5PM, & 5-7PM, seven days a week.