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New Contributor
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Speed
I am a premier internet customer and my speeds are super slow. I do go through Wi-Fi and it is a higher unit that is not that old, appropriate for my circumstances. Now my modem is almost 2 years old and was the one that Cox gave me when I signed up, I believe a single broadband. I have ran several checks using Cox and another testing site. According to Cox I am only running at a between 4-8 Mbps Download and a 3-5 Mbps Upload. Where I should be getting up to 25 Mbps Download. These downloads and uploads seem to be pretty consistent. AND this is with everything disconnected from the Wi-Fi, including cell phones. So, what do I do? And, could my modem need an upgrade?
Health_Edge
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Valued Contributor III
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What kind of modem do you have?
Have you tried a wired connection direct to the modem? Not wireless.
Also what are your modems signal levels. You should be able to find them at 192.168.100.1
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willy_tiulim
New Contributor
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My speed is to slow paying for premier internet price but not getting the services. have report the problem before but no action was take. What should i do now ? Help
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DerrickW
Valued Contributor
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We can look into that further for you, there are some basic steps I would like to have you try. If you have not already, please reset your cable modem (and router if you have one). Are you using a wired connection? If not, test the speed using both so we can compare the two.
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