Speed performance seems to be limited, despite service upgrade.

What speed are you getting? Wired vs Wireless? The amount can tell something about the cause.  For instance, if you cap at exactly 32Mb then it might be a service code you didn't get on the account with the service upgrade.

Thanks for the reply!

Yes. It's at 32 and change, never above. Hard wired, Ethernet cable to the pc.

So, getting the service code ... call COX customer service and wait in the queue?

I'm a little, well, puzzled at this. I've seen many posts from folks in a similar dilemma, with the same 'cap'.  If, in fact, it is the result of missing this code; how can they over look this essential component so often? This isn't meant to be condescending, but, isn't it precisely their job to make certain whatever bits have to be in place, are actually verified to be there? You know, a check list. Make sure all the boxes are ticked off when someone signs up, or upgrades service. Even at the 'Preferred' level I never got to 50 mbps on the speed test.

Anyway, thank you so much for the heads up. Glad there are people like you out there to help us sort this stuff through!

MarkVette said:
I'm a little, well, puzzled at this. I've seen many posts from folks in a similar dilemma, with the same 'cap'.  If, in fact, it is the result of missing this code; how can they over look this essential component so often? This isn't meant to be condescending, but, isn't it precisely their job to make certain whatever bits have to be in place, are actually verified to be there? You know, a check list. Make sure all the boxes are ticked off when someone signs up, or upgrades service. Even at the 'Preferred' level I never got to 50 mbps on the speed test.

This started a couple years ago when Cox started offering speeds that were higher then what a DOCSIS 2.0 modem can do. DOCSIS 3.0 modems break up the connections to channels, like lanes on a highway. I think the concern was if people upgraded to the faster speed with the DOCSIS 2.0 modem they would over saturate the one lane the modem connected to. The problem is now the norm are for people to have DOCSIS 3.0 modems. You can't even buy DOCSIS 2.0 modems in the store. So the same system which was set up to try to fix a problem is not doing nothing but causing headaches. But like all big business, once a change is put in place, its hard to remove. What they should do IMO is just swap the requirement for the code. Have DOCSIS 2.0 modems require a special code to work so it effects the least amount of people. But what do I know..just a customer. 

As for why they don't catch it, I think thats more about another change that happened recently to Cox's call centers. They fired/relocated a couple thousand people around the country. So now alot of the Tier 1 support have less then a few months experience. They haven't learned to think outside the box yet.

ChrisL said:
@MarkVette

Give it a try now and let me know what you see.

Thanks for the reply, Chris!

I just tested it. Here's what I got:

So, I take it the enchanted wand thingy didn't work?

How about, I dunno ... some Magic dust? Like in the Cheech and Chong "Santa Claus and His Old Lady" skit;

"Yeah, magic dust, y'know. He used ta give a little bit to da reindeer, a little bit to Santa Claus, a little bit more for Santa Claus, a little bit more...

"And this would get the reindeer off, man?"

"Aw, got 'em off?  Man Are you kidding?  It got 'em all the way around the world!" Hehe.

I really appreciate you taking the time to look into this for me, Chris.

Got any more tricks up your sleeve you can use to remedy this?

It feels like I'm goin' nowhere stuck in first gear, and all the while me motor, she's just a screamin'!

I'll keep a watch on this post for your reply.

ChrisL said:
@Neuro2015

Sure, give it a try now.