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sproutgirl

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2 Messages

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Sound goes in and out on shows that were paused then caught up

When I pause a show on live tv, then catch up to real time, the sound will go in and out. Out for 5 seconds or so, then on for a minute or two, then out again. If I flip channels and then go back, it fixes itself. If this is happening and the show is also recording, the recorded version has the same issue, plus it won't show me what I'm forwarding through when fast forwarding. The picture stays on a still pic of what was on when I hit fast forward.

Does anyone else have this? Is it normal, or should I call Cox about it?

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NicholeC

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886 Messages

Hello Sproutgirl,

Is this happening on specific channels, or does it appear to be all channels? What type of cables are being used to go from the box to the TV? 



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sproutgirl

New Contributor

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2 Messages

I haven't really been keeping track of which channels, but I'm pretty sure it's all of them. I know it's been USA, TBS, and ABC, for sure.

Everything is hooked up with HDMI.

Thanks!

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NicholeC

Moderator

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886 Messages

Please check that all connections are tight to the box. What model box do you have? Have you tried powercycling the equipment  If so, did that have any effect on the issue?

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