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New Contributor
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Some channels that are in lineup but need subscription?
I can't access some channels like Bravo TV and Syfy because they need separate subscription. I believe they're in the TV Essential channel lineup and are should be available without subscription. Unless they've now been moved to another Pak that need subscription. I just want to know if it's just an error or those channels have now been removed from the lineup.
ChrisL
Former Moderator
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You can always view channels by package by visiting http://www.cox.com and clicking Channel Lineups under the Services tab. I would check there first to verify what channels are included in your TV package.
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Amelie
New Contributor
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I've checked the list and those missing channels are supposed to be included in my TV package.
So, is this a technical issue? Why are they missing? Maybe my digital box doesn't pick up those specific channels?
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Domino
Valued Contributor III
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So, exactly what happens when you try to tune to these channels?
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Amelie
New Contributor
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A screen shows up stating that if I want to watch Syfy (which is supposed to be in the channel lineups) I should subscribe.
That I should call phone numbers on the screen or go to cox.com
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ChrisL
Former Moderator
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I would try disconnecting power to the box and reconnecting to see if that helps. if not the box may need to be refreshed from our end.
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