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I'm on Premier and just upgraded to a Cisco DPC3000 DOCSIS 3.0 modem and ASUS RT-N65U router. Had a Motorola Surfboard SB5101U DOCSIS 2.0 modem and Linksys WRT54G router previously. I was hoping for a speed increase, but that didn't seem to happen!
Previously I'd get around 3MB/s download and 300KB/s upload consistently, and those are the same speeds I'm getting now with the new equipment.
Using the speedtest from Cox, it says that I get 27Mbps down 16Mbps up, and using Speedtest.net I get 27Mbps down 8Mbps up.
Premier speeds are supposed to be 50Mbps aren't they? Is it because I need to update the firmware on my new router, or are these speeds normal?
Thanks in advance!
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Has anyone else got an email titled 'What to do once the transition is done'?
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JashuaPatricio
New Contributor
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What location are you in? I am having the same problem, only my download speed is 3 Mbps! COX SUCKS.
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ChrisL
Former Moderator
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It's possible your account needs to be switched to the new DOCSIS 3.0 Premier service code if you just upgraded the modem.
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