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New Contributor
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Slow connection
Why has my connection randomly disappeared for the third night this week at 8 pm? I only have the basic package but the speeds I've experienced before it would cut out completely for a few hours are unbelievably slow. I was able to predict the outage coming about 30 minutes before it happened. Also why can't cox just tell me if they are having issues instead of sending me around my house unplugging everything and plugging it back in for a half hour.
Health_Edge
+5 more
Valued Contributor III
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Well I imagine, most times when things break, they don't know before hand. Also, sometimes they might have something planed, but they don't suspect any downtime, or atleast none in your area. But to be honest, I have no idea why your service is going out. Perhaps start with some data on the problem?
1. When you say it "disappeared", could you explain? Are you talking about your wireless network? Lights on the modem? Or do you just mean the internet goes out in general?
2. Does it go out on all computers at same time?
3. Did you call up and did Cox say it was a outage? Or are you just calling any downtime a outage?
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ChrisL
Former Moderator
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Lwelk337
New Contributor
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What I mean by disappear is exactly that. The download speeds creep down to 21 Kbps and I can't open a web page in under five minutes. Then it's gone for the next couple hours. The internet light starts blinking on my modem . I got it back last night around 10. I just got cox maybe a month ago, I've got a ubee ddw 366 modem and I used testmy.net for my speed test. This morning I'm running at 5 Mbps which is the plan I signed up for. I've only got one computer and an xbox one. Both lose service, and experience the slow speeds simultaneously.
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Lwelk337
New Contributor
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Alright Chris thank you
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