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New Contributor
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Skipped channels function still not working 3 years after the first reports? Really?
I had a perfectly functioning Contour box. I received a letter from Cox advising me to exchange the box for a new one due to hard drive failures in my model. I exchanged the box, activated it and set it up. I spent 10 minutrs going throught the skipped channel list, only to find a random assortment of channels in the guide. I tried a few times, called tech support, and as advised, exchanged it for another one. It also has the same problem. I found a thread in this forum from 2013 with the same problem described.
Three years is a long time to resolve an issue like this, but more importantly, they wasted my time. This is a known issue, yet during my two trips to the Cox store, and two tech support calls, no one I interacted with at Cox was aware of the issue. It is either poor communication or its the old "maybe he'll just go away" school of customer service.
I have been a Cox customer for 38 years and this is the first time I have been truly disappointed in them.
Domino
Valued Contributor III
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Skipped channels works fine for me, and most others.
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StephanieA
Former Moderator
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What are you trying to do in the guide and what is it actually doing? What model receiver do you have?
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SBSteve
New Contributor
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Just to begin, I am a professional AV tech who has been installing Cox equipment in my systems for over 20 years.
I am simply trying to skip the channels I don't want to see in the guide or channel up & down. I enter the channels I want to skip into the "skipped channels list and the results are totally random. I checked the channels from 2-20 as a test. 18 & 19 did not hide. I looked at the list and they were unchecked. I checked them again and different, supposedly hidden channels were exposed. It is exactly the same issue as the threads from last November (in which you personally participated) and the one from 2013.I am puzzled why everyone at Cox acts as if they have never heard of this. I am canceling Contour services and returning the DVR this afternoon. If I wasn't moving in a couple of months, DirecTV would be at my house today!
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StephanieA
Former Moderator
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SBSteve
New Contributor
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I am now at the Santa Barbara Cox store and they duplicated the issue on the box they use for demo. I tried both the default user and my profile, neither worked.
Why is everyone acting like this is a new issue?
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SBSteve
New Contributor
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I have now cancelled my Contour service and my phone service. If it was just a technical issue, I normally would wait for a fix. But because you and everyone else at Cox have all acted like they have never heard of the issue (and I know that is untrue), I am transitioning away from all of your services. I can put up with technical issues; I will not put up with dishonesty.
I normaly recommend Cox to my clients (40-50/year). You have lost my recommendation.
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DustinP
Moderator
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Thanks for utilizing the Cox Forums to share the technical trouble with us and other customers. I regret we lost your business. Should your situation change, or if we can provide any assistance in the future, please don't hesitate to contact Cox at Cox.Help@cox.com.
Sincerely,
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