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New Contributor
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shows not recording on Whole Home DVR
hi.
I currently have a CISCO dvr box and my shows are not recording. For the two weeks, I thought my shows were recording but when I went to watch them they are all on the missed recordings. Currently my box is showing that something is recording as the red light is on the box but when you pull up the DVR list, nothing is recording or showing it is recording. When I go to the selection that says scheduled recording it is showing thing that are scheduled to record on 3/14 when currently today is 3/19. I am quite upset seeing as how I pay quite a bit of money to have this service and it hasn't been working for two weeks. I haven't had a chance to watch my shows so I was looking forward to coming home to watch all my recorded things only to be fooled and realize nothing has recorded for 2 weeks! I also cant pull up the recordings in the bed room which is another luxury I pay for. I am getting very upset that this is constantly a problem I am having with my cox boxes. These are the third set of boxes Ive had in the past year with this whole home DVR service.
Dina
Contributor III
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This seems to be an issue specific to your home and/or equipment. Please email our team at cox.help@cox.com and include your full name, address & a link to your post here. Once received we will look into this further for you.
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ATPTourFan
New Contributor III
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Dina, I thought Cox support moderators ALREADY know who we are when we post here. We, afterall, must log in with our Cox IDs.
Also, I've seen in the past where Moderators are able to look up people's accounts without having them email cox support.
This seems very odd that you'd want to take a discussion of a product flaw "offline" and out of sight from other customers who may be having the same issues.
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StephanieA
Former Moderator
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It wasn't our intention to make you feel like we are taking the conversation offline. We are not always able to find an account from the log in information and will need the account details in order to further review and find a resolution. Asking for the email doesn't mean we are taking the conversation offline or locking the thread. If there are others in the community that have or had the same issue, they are welcome to post and offer suggestions.
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Domino
Valued Contributor III
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https://thebluedawg.files.wordpress.com/2013/04/tinfoil.jpg
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ATPTourFan
New Contributor III
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Thanks for trolling, Domino.
You cannot seriously say that Cox is being transparent about the many issues related to whole-home DVR Contour service.
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