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Wild

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Setting up Email on IPad for secondary COX email address.

I have tried setting up my new IPad with my COX Email  address with no success. My COX  EMail  address is not the address for the primary COX account holder  but is a secondary address listed on the account. When I try and add my COX Email it wants a user  name  and password  for  the account.  When I put in the password associated with my COX Email address it comes back with an error  message  that it can't receive Email. When I put  in the user name and password for the primary COX account holder, it finds the COX server and  starts to download Email for  the primary COX account  holder (my wife),  not mine. How do you set  up IPad for a secondary COX Email address when you are not the primary account  holder?

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Health_Edge

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Valued Contributor III

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Try logging into webmail.cox.net with the same username and password you tried in outlook that didn't work. That will rule out any issues with the email or password.

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ChrisL

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The process is the same for setting up both primary and secondary email accounts which suggests to me that the problem may be more to do with the account you're trying to setup.  I would suggest signing into the Internet Tools area of our website with your primary login and viewing the manage emails sections to see if the email in question is still active and reset the password if need be.

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