mike_malone's profile

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Service call

Your service person replaced my cable line which was eroded and suggested I replace my old modem which was installed 17 years ago. I asked him how miuch this would cost and he told me $60. Just received my bill and find I was charged $89.99 . This is an outrageous amount I would appreciate this matter resolved I could have bought my own for less. Thank you for you time in his matter.

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980 Messages

Hi mike malone,

We'd be happy to investigate this issue and address your concerns, however, we're unfortunately unable to discuss billing issues in a public technical forum. Please email our team at cox.help@cox.com. Be sure to include your name, complete address, the last four of your SSN or four digit Cox PIN, and your issue.