downtherabbitho's profile

New Contributor III

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Security Certificate Error and Facebook

Keep getting "security certificate error" when logging onto Facebook, as well as all profile photos are blue circles with a line through it. In the past I've just cleared all browser activity, etc. and rebooted and this seemed to solve the problem. Tonight that has not worked. Is this a IP issue? a Facebook issue? or a Browser (IE) issue? I'm not a tech so need simple responses please.

This problem seems only to be with Facebook; however, today I also got a 400 error while logging onto Cox homepage itself. Subsequent logins have been ok since.

The problem with Facebook began after the 400 error with Cox homepage.

 

New Contributor

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6 Messages

Certificate errors are bad news and you should never 'click through' them especially on a well-known site like Facebook.  You could have some malware that has hijacked your browser and is sending your information somewhere.

The usual stuff applies, make sure your antivirus, operating system, and critical software (like Flash and Java) are all up to date.  If you don't have something that tells you when you're out of date, get something like Secunia PSI (https://secunia.com/vulnerability_scanning/personal/).

Also, you can try a different browser like Chrome (http://www.google.com/chrome).