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yak
+6 more
Contributor III
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Search feature on Contour Record 6
does not work well. If i try to search by the title of show, it works less than 25% of the time. It keeps loading but no results ever appear. So i have to search by Keywords, which means that the "results" list is much longer than i want or need. But even searching by Keywords will only work 50-75% of the time. I can see that the show exists because i can find it on the Guide if i want to take the time to scroll thru several days of shows. But on the Search page, the loading takes forever and no results appear at least 25% of the time.
I have one tv and dvr. I have unplugged the dvr many times to reset it. That doesn't help. I always make sure that i am typing the correct name of the show.
I was thinking about posting a "quirks" thread but Cox can do that for us. Right now, i just want to know if anyone has found a way (workaround) to make the Search work better. I have read the instructions. I know how easy it is to use the Search feature. I enjoy the Record 6. I am willing to live with the quirks in order to get the benefits.
Domino
Valued Contributor III
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Ya better give some specifics, Yak. My search feature seems to be working fine. Title or Keyword. They both work.
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yak
+6 more
Contributor III
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There are no "specifics" to add. My search feature works less than 50% of the time. Domino, i am relying on you to come up with a "fix" for this problem. I am willing to pay you overtime for working on the weekend.
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Domino
Valued Contributor III
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I can't come up with a "fix" for a problem that I can't duplicate. That's why I asked for specifics. Next time this "50% of the time" problem arises, post what search you were trying that gave you the problem. For example, if searching for "The Hairless Gnu" episodes is fruitless, specify that.
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yak
+6 more
Contributor III
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@Domino, i just did a Search and it worked fine. The process is easy. When the problem occurs, the search keeps "loading" forever but never loads. No results appear at the right of the screen. I was hoping that a forum member has experienced this problem and discovered a "fix". If you have never experienced the problem, there is little chance that you would need to experiment to find a fix. Domino, you have been helping people on this forum for years. Your help is appreciated. Some problems are too small to bother a Cox technician on the phone (and using the forum i don't have to wait 15 minutes to be connected to a tech). Thanks for taking the time to respond.
I am enjoying the Cisco 9865 Record 6. Lots of great features. I am listening to Pandora right now.
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Accepted Solution
Ed_Head
Contributor II
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I hate to say it but, when I occasionally (less now than before) run into this problem, a reboot of the DVR always seems to clear up the search loading error. I thought that some combination of remote key strokes caused the box to enter this bad state. After the reboot, I normally wait until the search is successful for one letter before continuing with the search. Paranoia?
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yak
+6 more
Contributor III
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@Ed, thank you for that idea. Instead of "typing" the entire title into the search box, i am going to type one letter ..... then wait to see if it loads. Normally i concentrate on the search box before looking to the right and seeing that nothing is loading.
I just did 2 searches. Keywords and Title. The Keyword search takes 1 minute for results to appear when i enter 3 letters. The result is poor.... far too many entries. The Title search took almost 3 minutes for the results to appear after i entered 3 letters.
I have been too anxious. I need to wait longer. That length of time makes the search feature unattractive. At least i now know that it works.
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Ed_Head
Contributor II
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yak, I always search By Title for obvious reasons and just timed the search times. It takes about 5 seconds for a letter and maybe 10 seconds for 3 or 4 letters. Anything longer would appear to be problematic. Your search times are ridiculous! Only Cox knows why ...
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