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Domino

Valued Contributor III

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SDV channels on 8642HDC DVR

Every 7-10 days, my 8642 DVR gives me the following error message when trying to tune an SDV channel:

"Sorry, there is currently no TV signal detected for this channel. The
channel may be temporarily off air. Please try again later. If the problem
continues, contact Customer Service at (866) 961-1207. Reference 3.1.1 when
calling. Alternatively, you can press the GUIDE button on your remote
control to watch programs on other channels."

To tune SDV channels again, I must do a hard re-boot of the DVR. It's then OK for 7-10 days until it does the same thing again. This never occurred with my 8240HDC DVR.

Note: This is just a SINGLE ROOM installation, and the TRIO IPG is being used.

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ChrisL

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Does changing to a different channel and changing back help?

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Phinias3d

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I have had this exact same issue for 8+ weeks (on 3 receivers). Except now, a reboot does not clear the problem. A tech came to my house and stated that the problem was at the head-end and was on all IPTV channels. He also said that the problem would be resolved in "a couple of weeks." That was over a month ago....

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Domino

Valued Contributor III

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No. Only re-booting "solves" the problem. But re-booting a DVR every 7-10 days is NOT a solution, IMO.

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Domino

Valued Contributor III

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Phinias3d said:

I have had this exact same issue for 8+ weeks (on 3 receivers). Except now, a reboot does not clear the problem. A tech came to my house and stated that the problem was at the head-end and was on all IPTV channels. He also said that the problem would be resolved in "a couple of weeks." That was over a month ago....

I got a phone call from Cox yesterday, in which they informed me that 3.1.1 errors on SDV channels is a known problem and has been assigned an elevated level of urgency, but no ETA for a fix existed.

Opinion: Since this seems to only be a problem on systems with the MoCa filter installed, it could be that the 8642HDC cannot always "shout" loud enough through the cheap MoCa filters being used. Either the 8642HDCs should have their upstream transmitters tweaked to compensate, or Cox should use better MoCa filters. Again, just my opinion.

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