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New Contributor
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Same problem back again for the 3rd year
Here I am sitting at my computer logging my internet going off and on, My Television Pixilating, and my phone not ringing. I had a tech scheduled to come out Saturday. When he didn't show, I called the tech number and they said he called and came by, there was no one home. That was quite the surprise since I was in front of my house doing yard work all day while my wife waited for a phone call. 2nd time this has happened.
Now for the meat of the problem. I'm the last house on this line and for the past 2 years when we get into the rainy season. I start losing my cable service and so does my next door neighbor. I have called in and asked to have the problem be elevated since it's a long term issue. You would think I was asking for the persons first born.
What they have done in the past is replace all of the cable from the pole through the house X2
Added two separate boosters
Reset my boxes. god knows how many times
Had a ticket put in for the main line X2
Sent technicians out at least 20 times
Tecknowhelp
Valued Contributor II
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Did you want to troubleshoot? If so, can you give some data on the equipment involved and how it's configured? If you are requesting a technician, then you can either call them or contact via other methods given in forum welcome sticky. FYI this is not direct support, but a public forum for all Cox customers.
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fmangas
New Contributor
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ChrisL
Former Moderator
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I looked at your account and it appears our maintenance team got involved and has since resolved the ticket they were given. If you're still experiencing any problems we'd be happy to assist further.
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turtle-speed
Contributor
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just to add, I've had ongoing issues for more then 5 years so this appears to be the norm with cox. I've dumped everything but the net and even that's questionable. Reset levels,clean up the noise, wait a couple months and repeat.
I wish you luck.
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fmangas
New Contributor
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ColleenD
+2 more
Moderator
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Can you share a picture of where you see the icon? We've been trying to recreate this without success.
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turtle-speed
Contributor
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Im not sure if your referring to the poster or myself, ether way, "looking into your account" , that's funny considering your team throws band-aids on the issues that "resolves" any problem only to have it reappear when the weather changes or a plane fly's over.
a month is acceptable to isolate and repair said problems, not years on end!
From my repeated interactions with the techs, there not the ones at fault as they are limited in what issues are repairable. Time and time again(year after year) it falls on the maintenance department and an outside IT vender,
bottom line from a layman's point of view, Cox's superior infrastructure and fiber optics Should outperform a 1950's copper phone wire from another vender in the area when referring to internet but does not, repeatedly yet im viewed as an isolated problem.... Welcome to west suffield Cox service
I wish you luck
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fmangas
New Contributor
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Becky
+2 more
Moderator
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I think Colleen's reply may have been meant for a different thread. Please disregard. I apologize for the confusion!
I'd like to see what's happening on our end when your download "disapears." When this happens again, please run the speed test at www.cox.com/residential/internet/speed-test.cox several times and provide the results.
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ChrisL
Former Moderator
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Sometimes the simplest little problems can be the biggest headaches. I'm happy to hear they figured it out finally. Let us know if you continue to experience any problems.
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fmangas
New Contributor
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Accepted Solution
ChrisL
Former Moderator
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From this end the modem looks OK so I wonder if the problem may not have a common cause. Could you see if the Internet works any better without the router attached for starters?
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fmangas
New Contributor
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ChrisL
Former Moderator
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When did you last try connecting directly to the modem? I looked from this end and it appears the currently connected device has been connected for at least going back several months. Would it be possible to try testing directly again?
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