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Contributor
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Recorded program not playing back on another networked DVR
Program recorded last night on 9865HDC in whole home network which also includes a 8642HDC. Tried to play back the program on the 8642HDC and it just says "loading" forever. Rebooted both DVR's and DVR List on both shows all the programs recorded on both. Then tried to play back the program again on the 8642HDC and it just says "loading" again. The program plays back properly on the 9865HDC. Any thoughts?
Ahightower1984
New Contributor
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I've been having the exact same issue for about a week. Only the "home" DVR will play the shows back. The other two just freeze and say "loading", then give a 1-866 customer service number. But of COURSE, when I call it just takes me thru some menu that just keeps saying they can't match my account. Won't let me talk to a customer representative....
I am SO disappointed in Cox but sadly not surprised. So many issues when we had their services before and same issues and can't ever reach ANYONE to get help....!
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StephanieA
Former Moderator
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There was an issue with the service that has been resolved. Please unplug all your receivers, wait 2 minutes, and then plug them back in starting with the host DVR. If you are still having a problem playing back records, please reply back if your cable line is straight from the wall to the receiver or if there is a splitter.
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pbsawin
Contributor
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On 1/23/15, 0915, removed AC power from both DVR's. At 1030 restored AC power to the 9865HDC and then at 1115 restored AC power to the 8642HDC. Everything worked as advertised until this morning when watching TV from the 8642HDC selected "Sons of Liberty" from the DVR list which had been recorded on the 9865HDC at 8-10pm CST on 1/25/15 and just got a "Loading" message that went on forever. All other programs recorded on 9865HDC would play back on the 8642HDC. Would not appear that any issue was resolved. Please advise.
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pbsawin
Contributor
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Then I reset the 9865HDC and it still did not work. Could the 8642HDC be defective?
Just out of curiosity, if the 8642HDC needs to be replaced, does that require the $60 service call? Or can I just take it to the Cox store and exchange it for another one?
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StephanieA
Former Moderator
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Since you are still having an issue, I would suggest scheduling a technician to come out. Contour receivers are not available in the store at this time. If the issue is with the receiver, the work order will be completed free of charge. Please email me at cox.help@cox.com with a link to this thread and the best day and time for you and I will see if it's available.
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Evaluator
New Contributor II
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This is a common problem and we have experienced it for as long as we have had the highly flawed Cox whole-house DVR system. We have had all of the boxes (main and three satellites) replaced and have had every connection redone. We have had teams of "experts" from Cox examine and tweak the system.
The bottom line is that this system loses sync regularly. The easy fix is going onto the Cox website and doing a reset.
Also, one Cox tech told us to always leave the main DVR powered on 24-7. That has helped some. When you leave the main DVR on, it can receive updates from Cox, that supposedly are sent out each night after midnight.
There is no cure for this issue. You are always going to have the problem.
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pbsawin
Contributor
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Evaluator: What is the definition of on? DVR plugged into wall and power button off or DVR plugged into wall and power button left on?
FWIW, have always been under the impression that power button should be off and the DVR plugged into the wall at night which is what have I done since the beginning.
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