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8 Messages
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Recommendations (Green Diamond) Button Again
Is anyone else having issues with the recommendations that are made? I get shows that are opposite of what we would watch. I get cartoons, PPV, international language items, and other recommendations that are totally off-base! I go through disliking them and suspending the show for 10s of minutes only to get them again and again. Cox closed this threat as answered.
Update: I left that feature on for a long while and still get totally off-the-wall suggestions for the most part. Anyone else have the special charm of this non feature to us? We had a technician out and they claim there was nothing they could do - just let it run for a while. We did and still extremely disappointed!
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Domino
Valued Contributor III
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Simply turn it off.
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Kona_Monk
New Contributor
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I believe that is the only viable solution. It is OFF!
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Trikein
Contributor III
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Most of their newer services don't work right for about 6-12months I have found. I feel as if they don't beta test things enough, or maybe their beta testers don't like reporting negative results. But yea, anything like that would have to be a whole Contour update, not just a firmware patch because I think all those recommendations are calculated off site.
Anyone know if the recommendation profiles are tied to the account? Profile? Box? If to the box, I wonder how Box swaps will effect it, especially with a new tech where there is alot of turn over at first.
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